Complaints Procedure

 

Whilst we will do all possible to ensure you are happy with our services, you have a right to make a complaint. We have a complaints procedure and we will endeavor to ensure any complaints are dealt with promptly, fairly and effectively.  If you have any concerns, please raise them with the person who is dealing with your case. If you feel that an issue is not resolved, please put your complaint in writing and address it to:

Jemma Kelleher at Progressive Solicitors, 100a Market Street, Hyde, SK14 1ES

In the event that the matter remains unresolved, you have the right to present your claim to the Legal Ombudsman within 3 years of the problem arising, or 6 years if you were unaware that you had grounds for complaint.

The address for the Legal Ombudsman is:

Edward House, Quay Place, Birmingham, B1 2RA and the telephone number is 0300 555 0333.